Process
Our process is simple and customer driven. It involves determining a budget, design, equipment selection, project management, installation, service and maintenance.
Meeting customers face-to-face is the best way to communicate.
The first step we discuss with a customer is budget. We feel that it is important to figure out a budget as quickly as possible. This way, we can best determine the correct course of action in terms of design, sales, and installation.
After determining a budget, we shift into the design process. Our design staff will assist in determining the best for overall retail flow of your store with consideration for equipment, gondolas, cabinetry and refrigeration. With a combined 30 years of drafting, fine art, and graphic design experience, our design team can develop a comprehensive store layout . We can also produce detailed interior store elevations for review that highlight suggested pain schedules, proposed decorative lighting, graphics and sculptural element placement.
When final approval is given the for the refrigeration, cabinetry and graphics, our project management staff begins ordering all equipment and materials.
Once ordering is complete and the site is ready, our project managers begin scheduling the installation of components. Our sales staff attend regular job site meetings to verify scheduling and coordinate with the project managers and field install team on details about the project and the customers expectations. This includes working with general and electrical contractors on the installation of our custom walk-in coolers, beer caves, and freezers.
Along with all major refrigeration components, we also install complete store controllers.
These components help you to conserve energy, ozone generators to reduce bacteria build-up in ice machines, and web-based computer monitoring equipment.
Working with our field quality manager and the customer, our project managers make sure the building is ready for cabinetry installation. Typically, cabinetry is installed once the tile and walls have been finished and painted. Our field install team combined have decades of woodworking and cabinetry installation and fabrication experience which gives them a level of quality and excellence that exceeds our customers expectations.
After all cabinetry is set and ready, we install all retail equipment supplied including bakery cases, custom sneeze guards, food warmers, roller grills, microwaves, steading, multi-compartment sinks, and shelving. We work with local major wholesale distributors to determine the placement of store shelving to maximize selling potential. Our field install team showcases this years of woodworking talent by assembling custom wine and spirit shelving for dedicated areas inside your store.
Once all materials and fixtures are installed, we move onto the quality review phase. Our field quality manager review the completed work and takes inventory of all equipment and start-up to ensure a record of warranty information and proper equipment placement based on client feedback.
Our services don't end when our customers open their doors after the grand opening or remodeling completion. Our project managers and design staff are always available to assist in any last minute details that our customers need including additional shelving to menu boards to bulk merchandisers.
Service & Maintenance
With customer designed preventative maintenance packages from our refrigeration service department, you can keep your equipment in peak performance and have less down time resulting in loss of revenue.
Our professional and highly trained service technicians are available 24 hours a day.
We service all refrigeration equipment including walk-in cooler, freezer, beer cave, and remote or self-contained refrigerated equipment. Our service technicians attend regular technical training classes provided by equipment manufacturers and Hussmann staff. They also attend annually held OSHA training courses to ensure maximum safety in and around job sites.
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